Refunds & Cancellations

This policy explains when you can cancel and when a refund applies. It sits alongside our terms & conditionsand doesn’t limit any rights you have under the Australian Consumer Law.

Your consumer law rights come first

Our services come with guarantees that can’t be excluded under the Australian Consumer Law. If a service isn’t delivered with due care and skill, or isn’t fit for the purpose we agreed, you may be entitled to a refund or to have the problem fixed. Nothing below takes away those rights.

Free scan & preview

The scan and preview are free, so there’s nothing to refund or cancel. The paid entry point is the full report below.

Full report ($99, one-off)

• Before it’s sent:if you change your mind before we’ve emailed you the report, tell us and we’ll refund you in full.
• After it’s sent:because the full report is a digital product prepared specifically for your site and delivered by email, once we’ve sent it we generally can’t offer a refund for a change of mind.
• If we got it wrong:if the delivered report is faulty or falls short of what we agreed, we’ll fix it or refund you, consistent with your consumer rights.

Fix everything + verification (from $1,900, scoped)

• The work is quoted and agreed before it starts. You can cancel before work begins for a full refund of anything paid.
• If you cancel partway through, you’re charged only for the work already completed and delivered, and we’ll refund the balance.
• If a delivered fix doesn’t resolve the issue it was meant to, we’ll put it right at no extra cost — our signed before/after verification is there precisely to make that clear.

Monitoring ($30/month)

• Monitoring is billed monthly in advance with no lock-in contract.
• You can cancel any time. Cancelling stops future billing; the service continues until the end of the month you’ve already paid for.
• We don’t generally refund a partly used month, since the rescan and included fixes for that period have been made available to you. If something went wrong on our side, contact us and we’ll make it right.

How to cancel or request a refund

Email securityteam@stockm8.com.auwith your name, the service, and what you’d like to do. We aim to acknowledge refund and cancellation requests within a couple of business days. Approved refunds are returned to your original payment method.

Questions

If anything here is unclear, just ask — securityteam@stockm8.com.au.